Big News - Wayne Bank digital banking is getting an upgrade! On May 13th, a whole new online and mobile experience will go live. This new app will be your means of accessing both personal AND business accounts.
To make this transition as smooth as possible, we have addressed a number of Frequently Asked Questions below.
Will this affect my account details?
Most of your account information will remain intact and ready for use. This includes your transaction history, bill pay payees, scheduled payments, internal transfers, and
eStatement preferences. Please note: Alerts, card controls, external transfers, and personal finance manager data will not carry over to the new system. Be sure to record or save this information before May 13th, 2026. These features will need to be reconfigured once the upgrade is complete.
Most of your account information will remain intact and ready for use. This includes your transaction history, bill pay payees, scheduled payments, internal transfers, and
eStatement preferences. Please note: Alerts, card controls, external transfers, and personal finance manager data will not carry over to the new system. Be sure to record or save this information before May 13th, 2026. These features will need to be reconfigured once the upgrade is complete.
Will this upgrade affect the Mobile Banking app?
Yes. As part of this upgrade, we’re introducing a new Mobile Banking app, which will be available for download starting May 13th, 2026.
How do I access the new Mobile Banking app?
You have two options:
1. Through the Current Mobile Banking App
Open your existing app and follow the prompt to download the new version. After installation, log in using your current User ID and Password.
2. Direct Download
Search for “Wayne Bank" in your device’s app store, download the new app, and log in with your existing credentials. Once the new app has been downloaded, you may need to delete the old app.
Will this affect the login process?
No. After the new system launches, you’ll continue to sign in with your current User ID and Password. During your first login, you’ll be prompted to verify your identity by
choosing either a text message or phone call to receive a one-time passcode. Enter the passcode and submit to complete a secure login.
What if I use biometrics to log in?
If you normally log in using biometrics, make sure you know your User ID and Password before the upgrade. You’ll need to enter these credentials the first time you access the new system. Once you’ve logged in successfully, you can re-enable biometric authentication for future logins.
What if I don’t know my Username or Password?
If you’re unsure of your User ID, please call us at 1-888-769-2963 for assistance. If you’ve forgotten your Password, you can reset it by selecting “Forgot Password” on the
Online Banking login page and following the instructions provided.
What action items should I consider post-upgrade?
You’ll need to set up any alerts, card controls, external transfers, and Personal Finance Manager settings again, as these will not carry over to the new system. To use Personal Finance Manager, you’ll need to re-register before adding your new preferences. Please note: Internal transfers will appear in the new system, but if you want to make changes, you’ll need to create a new transfer and delete the old one.
You’ll need to set up any alerts, card controls, external transfers, and Personal Finance Manager settings again, as these will not carry over to the new system. To use Personal Finance Manager, you’ll need to re-register before adding your new preferences. Please note: Internal transfers will appear in the new system, but if you want to make changes, you’ll need to create a new transfer and delete the old one.
What are the benefits of Online Banking?
Online Banking gives you convenient tools to manage your finances anytime, anywhere:
- Pay bills or send money to friends, family, or others with ease.
- Access your accounts on the go using our new Mobile Banking app.
- Move funds between your accounts or transfer to other financial institutions.
- Track spending, create budgets, and set goals with our Personal Finance Manager.
- Check your credit score and monitor changes every time you log in.
- Manage and protect your cards with advanced controls.
- Stay informed and safeguard your accounts with customizable alerts.
What type of accounts can be viewed within Online Banking?
You can access your checking and savings accounts, along with any loans you have with us, all in one place.
How do I enroll for Online Banking?
Enrollment is quick and easy—sign up online or through our Mobile Banking app. If you need help, contact our customer service team at 1-888-769-2963.
Why should I pay my bills online?
Online bill payment saves time and money—no checks, no stamps, no trips to the mailbox. You can track all your payments, schedule automatic payments, and pay nearly any bill—utilities, mortgage, even lawn care—with just a few clicks.
How do I enroll for Bill Pay?
Log in to Online or Mobile Banking, select “Bill Pay,” and complete the enrollment form. Once processed (usually within 3 business days), you’re ready to start paying bills online. Please note: You must be enrolled in Online Banking before signing up for Bill Pay.
What is the benefit of using Mobile Banking?
Mobile Banking makes managing your accounts simple and secure—anytime, anywhere. You’ll need your User ID and Password for your first login after the upgrade. Once logged in, you can enable biometric authentication for future access.
What options are available for accessing Mobile Banking?
Mobile Banking can be accessed as follows via any mobile device.
- Mobile Banking App: Download and install the app, then log in using your Online Banking credentials.
- Mobile Browser: Visit www.waynebankonline.com on your mobile device and log in with the same username and password.
How does Mobile Deposit work?
Using our Mobile app, select “Deposits” from the menu, enter the check amount, endorse the check, and take photos of the front and back. Submit, and you’re done! That’s it!
