Debit & Credit Fraud Protection

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Report a Lost or Stolen Card (Debit)

To report a debit card lost/stolen after business hours please call 800-554-8969. If international call collect, 614-564-5101. If you use mobile banking you can turn your card on and off using the Manage My Cards quick link in the app. 

Report a Lost or Stolen Card (Credit)

To report a credit card lost/stolen after business hours please call 800-423-7503. If International call collect, 727-570-4899.

Card Valet - Fraud Mitigation App

INTRODUCING CARDVALET® - Our Debit Card Management and Fraud Mitigation App

Wayne Bank is pleased to introduce CardValet®, a mobile card management application that helps reduce account fraud by allowing cardholders to monitor accounts with their smartphone and control how, when and where their debit card is used. Learn more at CardValet®.com.

CardValet was developed in partnership with Fiserv and is available in the Apple® App Store or Google® Play. Once CardValet is set up, cardholders have the ability to “turn off” their card when not in use, establish transaction spending limits and decline a transaction when the amount exceeds a predefined threshold.

Real-time smartphone alerts can be customized based on the types of information each cardholder would like to receive. For example, a cardholder can set up an alert to be notified when a card is used, when a transaction is approved and exceeds any of the permitted use policies, or when a card transaction has been attempted but has been declined based on the parameters established.

CardValet offers cardholders the capability of linking additional accounts to better monitor dependent spending. So, by using the GPS system in their smartphone, geographic use restrictions can be established for college students along with restrictions on merchant type and spending limits.
CardValet is also ideal for small businesses. All transactions can be monitored or controlled for specific merchant categories, such as travel, restaurants or entertainment, and can be denied or reported for types of merchants deemed not business related.

Chip Card Technology

Enhanced Security for your Debit and Credit Cards

Wayne Bank offers Debit and Credit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.
These cards are already in wide use around the world and are now becoming the standard in the U.S.A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.

Visa Security Sense

Visit Visa's new website for tips on protecting your information.

Nothing will totally prevent you from being a victim of Debit/Credit Card fraud. The number of consumers falling victim to fraud increases every day. However, you can lessen your risk of fraud by following some simple steps.

  1. Do not make it a habit to carry all your credit and debit cards in your wallet. Only carry the card you use on a daily basis.
  2. If you use debit cards, take advantage of online banking to check your account activity regularly.
  3. Report any sign of fraud to Wayne Bank immediately. The sooner you notice any fraud, and report it, the less negative impact on your credit report.
  4. When using debit/credit cards in stores or restaurants, be aware of how they are being handled. Pay close attention to how the cards are swiped by the clerk or waiter. Do not leave your card with the bartender to run a tab. Criminal employees may use a device called a skimmer to swipe the card and copy your account information.
  5. Be very careful when using your debit or credit card online. Always shop at well established sites and make sure the site is secure. Look for the padlock symbol on the lower right hand side of the screen when checking out.
  6. Maintain a list of all your cards and keep a separate list for account numbers, dates of expiration and phone numbers of customer service and fraud establishments. Keep this information secure preferably in a safe or safe deposit box.
  7. Do not give out any personal information over the phone, or email. Only give information if you have an established trusting relationship with the person/company.
  8. Do not write your entire credit card number on your checks. Only write the last four numbers in the memo line.
  9. If you are anticipating the arrival of a new credit card in the mail, keep an eye on your mail box. If it does not arrive in reasonable time, contact the card company.
  10. Request a credit report at least once a year. You have the right to one free credit report each year from the three credit bureaus. Look for any signs of fraudulent activity. Look for new accounts that you did not open or request and any unusual activity.

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